Privacy Policy

Privacy Policy

Privacy Policy

Pursuant to Article 13 of the General Data Protection Regulation (EU) 2016/679 (GDPR)

1. DATA CONTROLLER

The Data Controller for the processing of personal data is:

  • Company Name: SIM2 Multimedia S.r.l.
  • Registered Office: Via Ippolito Nievo 16, 33170 Pordenone (PN) – Italy
  • Operations: Via del Lavoro 9, 33080 Roveredo in Piano (PN)
  • Tax Code / VAT Number: IT01296300930
  • Privacy Contact Email: info@sim2.it
  • Phone: +39 0434 383292

2. TYPES OF PERSONAL DATA COLLECTED

Through website navigation and the use of related services, SIM2 Multimedia S.r.l. may collect and process the following categories of personal data:

a) Navigation Data: IP addresses, browser type, operating system, domain names, request timestamps, parameters related to the user’s IT environment, and other technical tracking data.

b) Data Provided Voluntarily by the User:

  • Inquiries / Contact Forms: First name, last name, email address, phone number, company name (if applicable), and message content.
  • Technical Assistance and After-Sales Support: Personal details, address for product pickup/delivery, device model, serial number, and description of the fault or request.
  • Newsletter Subscription: Email address and communication preferences.
  • User Area / Online Purchases: Billing details, shipping address, order history, and login credentials.

3. PURPOSES AND LEGAL BASES OF PROCESSING

Website Navigation and Operation:

Legal basis: Legitimate Interest of the Controller to ensure website security and functionality (Art. 6(1)(f) GDPR).

Responding to Requests for Information or Assistance:

Legal basis: Execution of pre-contractual or contractual measures taken at the request of the user (Art. 6(1)(b) GDPR).

Warranty Management and Technical Support:

Legal basis: Execution of the contract and fulfillment of legal and warranty obligations (Art. 6(1)(b) and (c) GDPR).

Administrative, Accounting, and Tax Compliance:

Legal basis: Compliance with a legal obligation to which the Controller is subject (Art. 6(1)(c) GDPR).

Sending Newsletters and Marketing Communications:

Legal basis: Explicit and optional consent granted by the user (Art. 6(1)(a) GDPR).

Security, Fraud Prevention, and Protection of Rights:

Legal basis: Legitimate Interest of the Controller to protect its network and defend its legal rights (Art. 6(1)(f) GDPR).

4. NATURE OF DATA PROVISION

  • Mandatory: Providing data for navigation, request management, technical assistance, or tax compliance is necessary to deliver the requested services. Refusal to provide such data will make it impossible for the Controller to fulfill the request.
  • Optional: Providing data for newsletters and marketing communications is entirely optional. Withholding consent will not affect the use of the main services in any way.

5. RECIPIENTS OF PERSONAL DATA

The personal data collected will not be disseminated to unspecified entities. It may be disclosed to:

  • Authorized personnel of SIM2 Multimedia S.r.l.
  • IT service providers, hosting providers, and web platform managers.
  • Service providers for corporate email distribution and newsletter dispatch.
  • Logistics, transport, and express courier companies for shipments.
  • Legal, tax, and accounting consultants.
  • Public authorities and law enforcement, where required by law.

6. DATA TRANSFERS TO THIRD COUNTRIES

Personal data is processed and stored within the European Economic Area (EEA). Should a data transfer to non-EU countries become necessary, it will take place exclusively in the presence of an adequacy decision by the European Commission or following the adoption of Standard Contractual Clauses.

7. DATA RETENTION PERIOD

  • Navigation Data: Retained for the duration of the browsing session and deleted within 7 days.
  • Contact and Support Data: Retained for the time necessary to process the request and for a maximum of 12 months from the closure of the ticket/case.
  • Tax, Accounting, and Contractual Data: Retained for 10 years in compliance with legal obligations established by the Civil Code.
  • Marketing and Newsletter Data: Retained until the withdrawal of consent by the user or for a maximum of 24 months from the last interaction.

8. RIGHTS OF THE DATA SUBJECT

Pursuant to Articles 15–22 of the GDPR, the user has the right to exercise the following rights at any time:

  1. Right of Access (Art. 15): Obtain confirmation as to whether or not personal data concerning them is being processed and receive a copy.
  2. Right to Rectification (Art. 16): Request the correction or completion of inaccurate or incomplete data.
  3. Right to Erasure / Right to be Forgotten (Art. 17): Request the deletion of personal data when no longer necessary.
  4. Right to Restriction of Processing (Art. 18): Request the restriction of processing under the conditions provided by law.
  5. Right to Data Portability (Art. 20): Receive personal data in a structured, commonly used, and machine-readable format.
  6. Right to Object (Art. 21): Object at any time to the processing of personal data on grounds relating to their particular situation, or for marketing purposes.
  7. Right to Withdraw Consent: Withdraw previously granted consent for marketing at any time.

To exercise these rights, the user can send a written communication to the Data Controller at the email address: info@sim2.it.

9. RIGHT TO LODGE A COMPLAINT

If the user considers that the processing of their personal data violates the GDPR, they have the right to lodge a complaint with the Data Protection Authority (Garante per la Protezione dei Dati Personali – www.garanteprivacy.it) or with the supervisory authority of their country of residence.

10. COOKIE POLICY

This website uses technical cookies necessary for its proper functioning, as well as third-party analytical or profiling cookies to enhance the user experience. For more details, please consult the dedicated Cookie Policy available on the website.

11. CHANGES TO THIS PRIVACY POLICY

The Data Controller reserves the right to modify or update this privacy notice in the event of regulatory changes or updates to the website’s functionality. Users are advised to check this page periodically.